Our Qualifications

Your assurance of quality service

Samuel Estates works to deliver best practice in ­everything we do for you. This includes the support and protection offered by our range of professional memberships.

Fully regulated and b­onded m­ember of Association of Residential Letting Agents (ARLA)

ARLA sets out a code of practice for letting and managing properties. It helps us enable clear and successful arrangements between landlords and tenants and provides a full understanding of the la­test regulations. It also includes:­

• Correct handling and accounting procedures,
• A bonded scheme to protect the landlords income from letting,
• Complaints and disputes procedures,
• Clear, practical information for landlords and tenants,
• Professional indemnity insurance.

Member of The National Assocaition of Estate Agents (NAEA)

Samuel Estates is proud to be a fully licensed and regulated member of The National Association of Estate Agents (NAEA).

The NAEA is the UK's leading professional body for estate agency. Its 10,000 members both in the UK and overseas are bound by strict rules of conduct to ensure they offer you the highest level of integrity and service, while the Association's entry qualification means you can be sure you are dealing with an expert. By choosing an NAEA member you can feel secure in the knowledge that you and your property are in safe hands.

Member of National Federation of Property Professionals (NFOPP)

The NFOPP provides an ongoing range of professional property qualifications.

Member of the Tenant Deposit Service (TDS)

TDS protects a tenants deposit, ensuring it is returned promptly at the end of tenancy where there is no dispute. It also provides an independent solution should there be any dispute.

Westfocus - Enterprising Business Award Winner 2008

We are very proud to have won this prestigious award which provides us with extra resources to expand our business knowledge and improve services to all our clients.

South London Business Awards Finalist Best Small Business 2009

We were extremely honoured to have made a finalist in the Royal Bank of Scotland sponsored South London Business Awards in May 2009. This further demonstrates the commitment the Samuel Estates team have to ensuring a great customer experience is enjoyed by all of our clients.

The Property Ombudsman Scheme

The member agents comply with a Code of Practice which lays down standards of business conduct. The Property Ombudsman provides renters, buyers and sellers with a free, independent and impartial complaints resolution process.

Office of Fair Trading

Sets out the legal regulations for the estate agents.